Can i place an order and how?
Yes absolutely you can! Please, write to us at customercare@sonamkhetan.com with the details of the garment you like, the size you want along with any questions you might have. we will respond to you promptly.
How can i get more details about the garment like its price, sizing, availability, delivery date?
Please, write to us at customercare@sonamkhetan.com with the details of the garment you like along with any questions you might have. we will respond promptly to any question you might have.
How will i know if my order has gone through?
After you place your order, you will receive an email acknowledging that we have received your order. We will send you an invoice, and after your delivery address is verified and payment has been received, your order will be confirmed and shipped. you will then receive another email confirming your order with shipping details.
If in doubt, please contact our customer service team by email: customercare@sonamkhetan.com or by phone. we are available monday to saturday 9:00am - 9:00pm, India standard time.
How can i track my order?
Once your order has been confirmed, prepared and dispatched, you will receive an email with a tracking number. all orders are shipped with dhl and are fully trackable on their websites.
Can i cancel or modify my order?
Depending on the status of your order, it may be possible to cancel or modify it.
to make changes to your order, please contact our customer service team as soon as possible
by email: customercare@sonamkhetan.com or by phone. We are available Monday to Saturday 9:00am - 9:00pm, India standard time.
We will do our very best to accommodate your request.
Which payment method do you accept?
We accept paypal & bank transfers.
Paypal: shop easily online without having to enter your credit card details on the website. Your account will be charged once the order is completed. to register for a paypal account, visit the website paypal.com
Which currencies can i shop in?
The currency that you shop in is determined by your shipping destination. We accept payment in usd, British pound, euro and Indian rupee. if your local currency is unavailable, your order will be charged in usd.
Which shipping methods are available and what are the fees?
Shipping costs will vary depending on the size, weight and destination of your chosen items. as indicated at the time of purchase and by the order confirmation email, you are responsible for all shipping costs associated with the delivery. for expedited delivery, please write to us at customercare@sonamkhetan.com or by phone at +91 xxxxx xxxxx. We are available Monday to Saturday 9:00am - 9:00pm, India standard time.
Can we customize the sizing and measurements?
We love bespoke, but we cannot offer this service at this moment.
What are the wash care instructions for sk garments?
Our garments are dyed naturally. They are sensitive. We suggest dry cleaning them. garments without embroidery can also be gently washed by hand, in cold water and with a delicate detergent for delicate clothes, preferably natural. The garments need to be line dried away from direct sunlight as natural dyes are light sensitive. wash separately as it might lose some color!
Should i expect my garment to look different from the pictures on the website?
Yes. Each garment varies from the other. It's the beautiful characteristic of natural dyeing. The conditions the plants grow in affects their color, just like the terrain affects the wine. Also, natural dyeing requires careful placement of every flower by human hands, every step of the process has the care and attention of a person. so, yes, expect the garment to look different from the pictures. it all depends on what nature has decided to offer us at the time you place your order! you will have one of a kind garment.
Should i expect my garment to look different with time?
Yes, naturally dyed clothes change color over time. In our opinion that’s beautiful too. a bright yellow will turn into a pastel custard, a preferred choice of color for some. for other colors and textures, you’ll discover in time!
Have more questions?
We want you to be completely satisfied, if we haven’t covered your concern yet please do reach out to us at customercare@sonamkhetan.com. we’ll be really happy to take care of you anyway we can.
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Have questions about your order, or a general enquiry?